How can I track my order?
Firstly, go to Track My Order page. Secondly, enter your order ID and e-mail address. You can always find your order ID in the mail sent to you when [...]
I received my item, but it doesn’t look like I expected
We are sorry to hear that your order is not to your taste. We are happy to offer you to exchange the item for another, but first, our customer [...]
How to take care of my jewelry?
WE are jewelry specialists that are dedicated to capturing life's special moments with custom-made jewelry. Whether you've just received a beautiful birthstone ring, name necklace, or family tree jewelry, [...]
Warranty Conditions
We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship. Please be assured that we promise the jewelry we sell is of the highest [...]
Do you ship wordwide?
Yes! We ship to most countries all over the world. Please note that the shipping time frame may vary according to the destination you would like your order shipped to.
What is your return policy?
Click here for more information.
What should I do if I receive a payment that didn’t go?
If you received a message that your payment did not go through, please check your billing information and personal information. Make sure the information you have entered matches the [...]
How to determine the right necklace chain length?
Long story short: The chain you select will determine where on your body your name necklace sits, so think about the length that is right for you. Our chains [...]
How to determine my ring size?
The first necessity to choose the right ring is to select the right fit. Here is the best way to do it: 1. Find a piece of string that is [...]
