Want to know exactly where it is?
You can use the USPS tracking tool to track your order and track it until it reaches you.
Haven’t Received A Shipping Notification?
Once your order is shipped, you will receive a shipping notification with a tracking number for you to track your order.
If you haven’t received a shipping notification then your order probably hasn’t been shipped yet. Don’t worry. We will let you know once your order is on its way to you.
Order Should’ve Arrived But Hasn’t?
We are sorry that you haven’t received your order yet :(
☆Check the shipping address on your shipping confirmation and see that all details are correct. If there is a slight mistake, the order will return to us and we will contact you for the correct shipping address.
☆Track your order with the tracking number on the suitable tracking site, if it shows that your order is on its way please allow a few more days to receive your order.
☆Ask other members of your household if they accepted the package. Yes, this happens a lot!
☆Check if the order was delivered to your local post office
If you are still unable to locate your order, please contact our customer service and one of our representatives will contact you.