You can contact us by filling in the form, email or our address listed below:
Office Address: 775 New York Ave, Brooklyn, New York, USA
Business Hours: 9:00am to 5:30pm, EST (Monday to Friday).
We will gladly send you a new chain, which can be easily replaced by yourself with a set of pliers.
If the ring size or chain length is different from the one that you ordered.
Please contact our Customer Service Team with:
Your Order ID number
A picture of the ring size tag or length of the chain
If you ordered the wrong chain length and would prefer a new chain, please contact our Customer Service Team.
We will gladly ship a new chain to you, at only shipping cost.
We’re willing to exchange a new one for you!
To check on the status of the order, please contact us with:
Your Order ID number
The picture of the damaged item
The specifics about the damage
The exchanged size
A picture of the damaged product is required for the next procedure.
Our customer service team will follow your request and get back to you as soon as possible. Once we confirm the validity period of the warranty, the replacement will be sent out to you very soon.
We ask that you please check that you have entered the correct tracking number.
If you are sure that the number is correct, then maybe there is a problem with the email address.
Perhaps you placed your order with a different email address.
Please contact us if you are still having difficulties with tracking your order.
If your postal tracking number is not working, please allow 48 hours to try again.
Sometimes it takes time for the information to be update on the shipping websites.
Want to know exactly where it is?
You can use the USPS tracking tool to track your order and track it until it reaches you.
Haven’t Received A Shipping Notification?
Once your order is shipped, you will receive a shipping notification with a tracking number for you to track your order.
If you haven’t received a shipping notification then your order probably hasn’t been shipped yet. Don’t worry. We will let you know once your order is on its way to you.
Order Should’ve Arrived But Hasn’t?
We are sorry that you haven’t received your order yet :(
☆Check the shipping address on your shipping confirmation and see that all details are correct. If there is a slight mistake, the order will return to us and we will contact you for the correct shipping address.
☆Track your order with the tracking number on the suitable tracking site, if it shows that your order is on its way please allow a few more days to receive your order.
☆Ask other members of your household if they accepted the package. Yes, this happens a lot!
☆Check if the order was delivered to your local post office
If you are still unable to locate your order, please contact our customer service and one of our representatives will contact you.
If you have already placed your order but you selected the wrong product or want to change the personalization details, please contact our customer service team.
* Please note that on all canceled or changed orders(after 24 hours) of personalized items there is a 30% restocking fee.
If you are changing the item with a monetary difference, we will send you either a payment request or refund, according to the difference.
As each item is made uniquely and specifically for every customer, any changes made after an order has shipped will incur a 30% restocking fee.
we accept all major credit cards as well as payments made through PayPal.
All payment must be made in full before shipment.
In order to place a payment, simply click on either the ‘Process Checkout’ or the ‘PayPal Buy Now’ buttons in the shopping cart. After you have entered your contact details you will then be redirected to the relevant payment platform.
Simply use the coupon code on the cart page.
What’s more. Subscribers to our email list and other loyal customers who follow us on social media often receive discount coupons.
While we have a wide range of jewelry and styles perhaps you are looking to add that personal touch that you can’t yet find in our collection. In the case that you would like to put in a special design request, simply contact our Customer Service Team.
Your inquiry will be reviewed by our jewelry design experts, who will let you know if we are able to move forward with your personalized creation.
In order to upgrade your shipping method you will need to contact the Customer Service team and let them know which shipping method you would like to upgrade to. We usually offer three shipping methods:
Expedited – currently unavailable
Express – shipments require a customer signature upon delivery
Each Shipping Method has a different time frame and different prices.
For more information about local and international shipping as well as relevant delivery times， please visit our shipping information page for more info.
Please note that the time frame is stated in business days, which means that it does not include weekends.