We will gladly send you a new chain, which can be easily replaced by yourself with a set of pliers.

If the ring size or chain length is different from the one that you ordered.

Please contact our Customer Service Team with:

Your Order ID number

A picture of the ring size tag or length of the chain

If you ordered the wrong chain length and would prefer a new chain, please contact our Customer Service Team.

We will gladly ship a new chain to you, at only shipping cost.