We ask that you please check that you have entered the correct tracking number.
If you are sure that the number is correct, then maybe there is a problem with the email address.
Perhaps you placed your order with a different email address.
Please contact us if you are still having difficulties with tracking your order.
If your postal tracking number is not working, please allow 48 hours to try again.
Sometimes it takes time for the information to be update on the shipping websites.