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If all details are correct, please try to pay via PayPal. Don’t worry, you don’t have to be a registered member of PayPal to use their services.

You can also use a different credit card or try simply try again with the payment process a few hours after your initial attempt.

We offer a free one-year warranty on all jewelry purchases against manufacturing defects and workmanship.

Please be assured that we promise the jewelry we sell is of the highest quality.

If you need assistance, please contact our customer service team at info@ikkmir.com with your order number, and we will be happy to assist you.

We are sorry to hear that your order is not to your taste.

We are happy to offer you to exchange the item for another, but first, our customer service team request to receive a picture from you in order to make sure the item matches our quality standards, and that the details are as described on site.

When contacting us, please make sure to include the following details so that we can assist you in the best possible way:

Firstly, go to Track My Order page.

Secondly, enter your order ID and e-mail address. You can always find your order ID in the mail sent to you when placing your order.

Finally, click on the track ID to track the logistics info.

If you have further questions, please contact our customer services.

WE are jewelry specialists that are dedicated to capturing life’s special moments with custom-made jewelry. Whether you’ve just received a beautiful birthstone ring, name necklace, or family tree jewelry, it’s important to maintain the beautiful shine and finish of your jewelry.

SPECIAL CARE FOR GOLD AND SILVER PERSONALIZED JEWELRY

All jewelry can eventually tarnish, but your best defense is to be vigilant and properly care for your items. We recommend that you give your gold or silver jewelry a quick clean at the end of the day, using a soft cleaning polish cloth, to remove any fingerprints or oils that may have accumulated from normal wear.

Allow the jewelry to dry

Sterling silver jewelry deserves extra special care, so for these precious items we recommend a silver polish.You can purchase a quality silver cream at most jewelry stores, drug stores and even supermarkets.

SIMPLE TIPS TO KEEP THE SHINE

Make up first, then accessories

Lotions, hairspray and some cosmetics have chemicals that can be harmful to your jewelry. It is always best to apply your makeup first and then put on your jewelry in order to minimize the amount of damage your jewelry can be exposed to.

Take it off before you sweat it off

Working up a sweat may be good for your health but it’s not good for your jewelry. Make sure to remove your jewelry before all intense physical activity. This will protect your jewelry from reacting to the chemicals in your sweat or from any damage that may happen in contact sport.

Rub a dub dub, no jewelry in the tub!

Your soaps and shampoos may get you smelling fresh and squeaky clean, but the harmful chemicals they contain could also do a number on your personalized jewelry. Too much sudsing in the shower while wearing your personalized necklace, bracelet or rings can cause a film to form over the precious metal, dulling the sheen and diminishing its gorgeous shine.

Jewelry and pools don’t mix

Everyone loves a cool dip in the swimming pool on a hot summer day. But pools and Jacuzzis are full of chlorine that, if exposed for too long, can cause your jewelry to discolor . So play it safe: When you’re stripping down into your bathing suit, take your jewelry off too.

Don’t clean with the gleam

While we’re very proud of your pro-active housework we would like to take a moment to remind you that once again harmful chemicals and jewelry do not make a good combination. While the chemicals in cleaning products are great for keeping your house shiny and germ free, they can be harmful to the quality and longevity of your precious jewelry pieces.

Be smart about safekeeping

Properly storing your jewelry will do wonders for keeping it looking new. Keep your customized jewelry in a box where it won’t get tangled up with other items or damaged from too much movement. A jewelry box with a soft felt lining is perfect, but you can even line a simple shoebox with fabric to keep your items nestled and safe. Anti-tarnish strips are also a great investment to keep out oxidants than can tarnish and dull your pieces.

Long story short: The chain you select will determine where on your body your name necklace sits, so think about the length that is right for you.

Our chains run from 14″ to 22″ long, which means your necklace can sit anywhere from high up on your collarbone to all the way on your lower chest.

Once you’ve decided where you would like the necklace to sit,

Take a long piece of string and loop it around your neck.

Close the string at the point on your chest you would like your necklace to sit.

Now open the string and measure it – how many inches is it? That’s the length you should select for your new necklace.

Please keep in mind that the chain lengths mentioned on the website do not include the length of the pendant. Most of our pendants run between 0.75″-2″ (2-5 cm), so the total length of your customized jewelry will be the length of your selected chain plus the length of your name pendant.

For example, if you order a name necklace with a 16″ chain, the total length of the name necklace would be 16.75″ – 18″, depending on the name and style.